Return, Refund & Exchange Policy

Last Updated: June 2026

At Torch & Thorn, all products are made to order specifically for each customer. Please review our policy carefully before placing your order.

Exchanges

We understand that sometimes a different size may be needed. We are happy to offer exchanges for unworn, unwashed items in their original condition.

Customers are responsible for all return shipping costs associated with exchanges. Once the original item is received and inspected, the replacement item will be processed and shipped.

To request an exchange, please contact us within 14 days of receiving your order at torchandthornco@gmail.com.

Returns

Due to the made-to-order nature of our products, we do not accept returns for:

• Change of mind
• Personal preference
• Customized or personalized items
• Items that have been worn, washed, altered, or damaged after delivery

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and any damage

Email: torchandthornco@gmail.com

If approved, we will provide a replacement item or refund at our discretion.

Refunds

Refunds are only issued for:

• Damaged or defective products
• Incorrect items sent by Torch & Thorn
• Orders that cannot be fulfilled

Approved refunds will be issued to the original payment method used for the purchase.

Order Cancellations

Orders may be cancelled within 24 hours of purchase. Once production has begun, orders cannot be cancelled or modified.

Shipping Costs

Original shipping charges are non-refundable. Customers are responsible for all return shipping costs associated with exchanges unless the item received was incorrect or defective.

Contact Us

For questions regarding returns, refunds, or exchanges, please contact:

Torch & Thorn
Email: torchandthornco@gmail.com